Youngblood Jewelers Terms & Conditions
Effective Date: September 4, 2026
Welcome to Youngblood Jewelers. These Terms & Conditions govern your use of youngbloodjewelers.com and purchases, custom projects, services, and other transactions with Youngblood Jewelers.
By using this website, placing an order, submitting a custom request, approving a project, or completing a purchase, you agree to the terms that apply to that transaction.
Youngblood Jewelers is operated by Youngblood LLC. References to “Youngblood,” “Youngblood Jewelers,” “we,” “us,” and “our” refer to Youngblood Jewelers and Youngblood LLC, as applicable.
Questions may be directed to jessica@youngbloodjewelers.com.
1. Products, Availability, and Website Information
We make reasonable efforts to present merchandise, materials, dimensions, gemstone information, colors, photographs, descriptions, pricing, and other product details accurately.
Jewelry may contain natural, laboratory-grown, created, treated, or otherwise specifically identified materials as disclosed in the applicable product description or project documentation.
Because displays, photography, lighting, stone characteristics, manufacturing tolerances, and hand-finishing may vary, the appearance of an item may differ slightly from images shown online.
Availability is not guaranteed until an order has been accepted and, where applicable, inventory or sourcing has been confirmed.
An item appearing on the website does not guarantee that it remains available for sale.
2. Pricing and Errors
Prices are shown in U.S. dollars unless otherwise stated.
Youngblood reserves the right to correct typographical, pricing, technical, inventory, or descriptive errors before an order is accepted.
If a material pricing or product-information error affects an order, Youngblood may contact the customer before fulfillment and provide appropriate options, which may include confirming corrected terms or canceling the affected item and refunding amounts paid for that item.
We will not intentionally substitute materially different merchandise without customer approval where approval is reasonably required.
3. Order Acceptance
Submission of an order does not by itself constitute final acceptance by Youngblood.
An order may remain subject to review for matters including product availability, configuration or sizing, pricing accuracy, payment authorization, shipping eligibility, fraud or security review, custom or personalization requirements, and other information reasonably necessary to fulfill the transaction.
Youngblood may decline or cancel an order before fulfillment when the order cannot reasonably or lawfully be completed.
If Youngblood cancels an order after payment has been collected and no amount is properly owed for completed or authorized work, the applicable payment will be refunded.
4. Payment
Youngblood may use third-party payment processors, including Stripe, to process payments.
Customers must provide current and accurate payment and billing information.
Youngblood does not store raw payment-card numbers, security codes, or similar sensitive payment credentials when those details are collected directly by an approved payment processor.
Available payment methods may change.
The existence of a payment authorization, pending charge, or payment-processing record does not independently determine whether an order has been accepted, fulfilled, returned, exchanged, or otherwise resolved.
5. Taxes
Applicable taxes may be calculated and collected where required based on the transaction, delivery location, product classification, and Youngblood’s applicable tax obligations.
Customers remain responsible for any tax obligation that lawfully applies to them and is not required to be collected directly by Youngblood.
6. Custom, Special-Order, and Personalized Work
Custom jewelry, special-order merchandise, engraving, personalization, redesign work, gemstone sourcing, special sizing, material changes, and other individualized services may be subject to project-specific terms.
Before substantial custom work begins, Youngblood may provide a quote, project description, design approval, payment schedule, deposit requirement, estimated timing, or other project-specific information.
Unless different terms are stated and accepted for a particular project, Youngblood’s standard working structure may require a deposit before production or sourcing begins and payment of the remaining balance before shipment or final release.
A 50% deposit may be used as Youngblood’s standard starting structure, but the amount and payment schedule may vary depending on the project.
Where clearly disclosed before payment, a custom-project deposit may become nonrefundable from the order date because Youngblood may incur sourcing, design, production, administrative, or supplier commitments.
Project-specific written terms control if they differ from the general terms in this section.
7. Customer Approval of Custom Work
Customers are responsible for carefully reviewing information submitted for personalized or custom work, including spelling, engraving, dates, initials, sizes, metal selections, gemstone selections, dimensions, approved designs, layouts, and other customization details.
When Youngblood requests approval, the customer’s approval authorizes Youngblood to proceed based on the approved information.
Changes requested after approval or after work has begun are not guaranteed.
If a requested change remains feasible, Youngblood may require a revised quote, an additional payment or deposit, additional production time, or acceptance of other revised project terms.
8. Cancellation of Custom Projects
Cancellation rights for custom, special-order, personalized, engraved, or commissioned work depend on the stage of the project and the project-specific terms accepted before work begins.
When a nonrefundable deposit has been clearly disclosed and accepted, cancellation by the customer does not automatically entitle the customer to return of that deposit.
Amounts paid beyond an applicable nonrefundable amount will be handled according to the work completed, commitments incurred, project-specific terms, and applicable law.
Youngblood will not use a customer cancellation to retain amounts that are not properly owed.
9. Returns
Returns are governed by Youngblood Jewelers’ Returns Policy and the terms disclosed for the particular item at the time of purchase.
For merchandise classified as Standard Returnable, the current standard return-request window is 10 calendar days from confirmed carrier delivery.
Eligible customers must submit a Request a Return, obtain Youngblood return authorization, and physically tender the merchandise using the Youngblood-approved return method within the applicable return window.
When timeliness depends upon return tender, the carrier’s first acceptance scan or other accountable tender evidence controls.
A return request does not itself authorize a return.
A return authorization does not itself guarantee a refund.
Returned merchandise is inspected before final disposition.
10. Return Classifications
Youngblood may classify merchandise at the time of purchase as:
Standard Returnable
Eligible for return subject to the applicable Returns Policy, condition requirements, timing requirements, authorization process, and inspection.
Limited / Item-Specific
Subject to return or remedy terms specifically disclosed for that merchandise or transaction.
Where required, the customer must affirmatively acknowledge those terms before payment.
Final Sale / Custom
Custom-made, engraved, personalized, altered, specially sourced, or otherwise individualized merchandise that has been correctly completed may be final sale when that status was clearly disclosed before purchase.
Final-sale status does not eliminate review of legitimate claims involving damage, defect, incorrect merchandise, production error, or material deviation from an approved custom specification.
Youngblood will review those matters separately from an ordinary change-of-mind return.
11. Condition of Returned Merchandise
Returned merchandise must be handled and packaged according to Youngblood’s instructions.
Youngblood may consider the item’s condition, wear, alteration, damage, missing components, packaging, documentation, and other relevant circumstances during inspection.
Return authorization permits an item to be sent to Youngblood for inspection. It does not guarantee a particular outcome.
Depending on the circumstances, the final resolution may include refund, exchange, repair, correction, replacement, denial of an ineligible ordinary return, or another appropriate resolution.
12. Refunds
Where a refund is approved, Youngblood generally returns the approved amount to the original payment method.
Youngblood will submit approved refunds as promptly as reasonably practical following inspection and final approval.
After Youngblood submits a refund, the customer’s bank, card issuer, or payment provider controls the timing required to post the funds.
A typical processing period may be approximately 5–7 business days, but this is an estimate rather than a guarantee.
A refund transaction does not independently determine whether merchandise should be restocked, repaired, exchanged, replaced, or otherwise disposed of.
13. Exchanges
Exchanges are not automatically available for every product or situation.
Any exchange is subject to Youngblood approval, merchandise availability, inspection, pricing differences, and applicable transaction-specific terms.
14. Shipping and Delivery
Shipping options, charges, carrier services, delivery requirements, and restrictions may vary by order.
The shipping terms presented at checkout, in an order confirmation, or in Youngblood’s then-current Shipping & Delivery Policy become part of the applicable transaction.
Customers are responsible for providing a complete and accurate delivery address.
Youngblood may require additional verification, signature service, special handling, or different delivery arrangements for certain merchandise or transactions.
Youngblood may restrict or decline shipment to locations, delivery methods, forwarding arrangements, rerouting requests, or other circumstances that cannot be handled securely or reliably.
Optional expedited outbound shipping charges may be nonrefundable when a customer later makes an ordinary change-of-mind return.
Where Youngblood, a supplier, or a production partner is responsible for an error requiring corrective shipment, Youngblood will determine the appropriate shipping resolution.
15. Return Shipping
Eligible domestic returns may receive a Youngblood-approved prepaid return method.
A prepaid label may sometimes be provided before a return has been authorized.
Possession of a return label does not constitute return authorization and does not confirm return eligibility, approve an exchange, or guarantee a refund.
Customers must not use a return label until Youngblood has authorized the return.
Customers must follow Youngblood’s specific packing, protection, labeling, and tender instructions.
Certain high-value, unusual, fragile, custom, or higher-risk items may require a different return method.
16. Damage, Defects, and Order Errors
Customers should contact Youngblood promptly if merchandise arrives damaged, defective, incorrect, incomplete, or materially different from what was approved.
Youngblood may request photographs, packaging information, carrier information, inspection, or other reasonable evidence needed to investigate the matter.
A legitimate defect, damage claim, Youngblood error, supplier error, or production deviation will not be treated merely as a change-of-mind return.
Youngblood will determine an appropriate resolution based on the facts of the case.
17. Warranty, Inspection, and Repair
Warranty coverage may vary by merchandise, manufacturer, supplier, or production partner.
Youngblood does not promise a universal warranty period unless a specific warranty is expressly provided for the merchandise.
Where applicable, Youngblood may coordinate available manufacturer or supplier workmanship support.
Youngblood may also offer inspection or facilitate repair services.
Repair costs, shipping costs, eligibility, and service terms depend on the circumstances and will be disclosed where applicable.
Routine wear, accidental damage, misuse, unauthorized alteration, loss, and other conditions outside an applicable workmanship warranty may not be covered.
18. Gemstones and Natural Variation
Natural gemstones may vary in color, clarity, inclusions, patterning, cutting, and other characteristics.
Laboratory-grown and created gemstones may also exhibit individual characteristics resulting from growth, cutting, finishing, or manufacturing processes.
Where a particular stone is individually selected, the applicable description, photograph, grading information, report, or project approval governs that stone.
Trade descriptions, grading terms, or commercial quality labels do not necessarily represent a universal grading system unless explicitly stated.
19. Intellectual Property
The Youngblood Jewelers name, branding, website presentation, original photographs, original product descriptions, original designs, graphics, logos, and other original content may be protected by intellectual-property laws.
Website content may not be copied, reproduced, republished, commercially exploited, or used to falsely imply association with Youngblood without permission, except as permitted by law.
Third-party trademarks, supplier materials, and other third-party intellectual property remain the property of their respective owners.
20. Customer-Submitted Content
If a customer provides photographs, sketches, text, engraving instructions, reference images, designs, or other material for a custom project, the customer represents that they have the right to provide that material for the requested purpose.
Submission of reference material does not automatically transfer ownership of third-party intellectual property to Youngblood.
Youngblood may decline requests that reasonably appear to infringe another person’s rights or that Youngblood otherwise cannot appropriately fulfill.
21. Privacy
Youngblood handles personal information according to its Privacy Policy and applicable privacy obligations.
Payment processors, shipping carriers, service providers, suppliers, fraud-prevention providers, and other vendors may receive information reasonably necessary to perform services connected with an order or request.
Customers should review Youngblood’s Privacy Policy for additional information.
22. Fraud, Abuse, and Security
Youngblood may delay, decline, cancel, or investigate transactions that reasonably appear fraudulent, unauthorized, abusive, technically invalid, or otherwise unsafe.
Youngblood may request additional identity, payment, address, or transaction verification when reasonably necessary.
Nothing in this section authorizes Youngblood to retain customer funds where those funds are not properly owed.
23. Website Availability
Youngblood does not guarantee uninterrupted access to the website.
Features may temporarily become unavailable for maintenance, technical failures, third-party outages, security incidents, or other operational reasons.
Youngblood may correct, modify, suspend, or replace website features when reasonably necessary.
24. Purchase-Time Terms
The terms, disclosures, item classifications, custom approvals, acknowledgments, and material transaction information applicable when an order is completed may be preserved as part of Youngblood’s transaction record.
Later changes to general website policies will not automatically rewrite the historical terms that applied to an earlier completed transaction.
Where project-specific or item-specific terms conflict with general website language, the more specific terms accepted for that transaction control to the extent of the conflict.
25. Governing Law
These Terms and any dispute arising out of or relating to this website, a purchase, a custom project, merchandise, services, or another transaction with Youngblood Jewelers are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except to the extent applicable federal law controls.
26. Agreement to Arbitrate
Except for claims that are properly eligible for small claims court, requests for temporary or preliminary injunctive relief, and matters for which applicable law permits or requires another forum, any dispute, claim, or controversy arising out of or relating to these Terms, this website, an order, a custom project, merchandise, services, or the relationship between a customer and Youngblood Jewelers will be resolved by binding arbitration on an individual basis.
Arbitration will be administered by a recognized arbitration provider under its applicable consumer arbitration rules unless the parties agree in writing to another procedure.
The arbitrator may award any individual remedy or relief that would otherwise be available in a court of competent jurisdiction, subject to applicable law and these Terms.
Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction where reasonably necessary to protect intellectual property, confidential information, security, or other rights pending resolution of the underlying dispute.
27. Class and Representative Action Waiver
To the fullest extent permitted by law, disputes must be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private-attorney-general proceeding.
Unless both parties agree otherwise in writing, an arbitrator may not consolidate the claims of more than one person or preside over any form of representative or class proceeding.
If applicable law makes a particular portion of this waiver unenforceable for a specific claim or remedy, that portion will be treated in accordance with applicable law without automatically invalidating the remainder of these Terms.
28. Court Venue
For any dispute that is not subject to arbitration, including a matter properly brought in small claims court or a claim for which arbitration is determined to be unenforceable, the parties consent to the jurisdiction of the appropriate state or federal courts located in North Carolina, except where applicable law requires another venue or jurisdiction.
29. Limitation of Liability
To the fullest extent permitted by law, Youngblood Jewelers and Youngblood LLC will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising out of or relating to this website, merchandise, services, an order, a custom project, shipping, or these Terms, including loss of profits, revenue, data, use, or business opportunity, even if advised of the possibility of such damages.
To the fullest extent permitted by law, Youngblood’s aggregate liability for a claim arising from a particular transaction will not exceed the amount actually paid to Youngblood for the merchandise or services giving rise to that claim.
These limitations do not apply to liability, rights, or remedies that applicable law does not permit to be limited or excluded.
30. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect unless applicable law requires a different result.
31. Changes to These Terms
Youngblood may update these Terms & Conditions from time to time.
Changes apply prospectively from the stated effective date unless a different application is required by law or expressly agreed.
Material changes to general website terms do not automatically alter previously completed transactions.
32. Contact
Questions about these Terms, an order, a return, or a custom project may be submitted to:
Youngblood Jewelers
Email: jessica@youngbloodjewelers.com
Website: youngbloodjewelers.com