Frequently Asked Questions
A few things worth knowing.
From sizing and custom work to stones, engraving, shipping, and returns, here are answers to some of the questions we hear most often.
The Collection
Are all pieces available exactly as shown?
Many pieces are offered in the metal, stone, size, and proportions shown. Select designs may also be available in additional gold colors or configurations. Contact us if you are looking for a variation that is not listed.
Do you offer yellow, white, and rose gold?
Yes, depending on the design. Some pieces are offered in one metal as listed, while others may be available in additional gold colors by special order. Platinum may also be available for select designs.
Do you carry both natural and lab-grown diamonds?
Yes. Product details identify the stone type used in each piece. If you have a preference for natural or lab-grown diamonds in a custom project, let us know when you reach out.
Can you help me choose the right piece?
Absolutely. If you are shopping for a gift, milestone, engagement, or simply want help narrowing the collection, contact us and tell us a little about the person, style, budget, and occasion.
Sizing & Fit
How do I choose a ring size?
If you already know your ring size, select it from the options shown on the product page. If you are unsure, contact us before ordering and we can help you think through sizing.
Can a ring be ordered in a size not listed?
Possibly. Available sizing depends on the specific design. If the size you need is not listed, contact us and we will confirm what options are available.
Can necklace or bracelet lengths be changed?
Some styles may be available in alternate lengths. Contact us before ordering if you need a different length from the one listed.
Custom Jewelry
What can I create as a custom piece?
Custom work can begin with a stone, a silhouette, a meaningful symbol, a family piece, an engraving idea, or simply a feeling you want the jewelry to carry. We can help shape that idea into a more defined direction.
Can you redesign heirloom jewelry?
Yes. An inherited stone or sentimental piece can often become the starting point for a new design while preserving the history that makes it meaningful. Contact us with photographs and a little background about the piece.
How does the custom process work?
It begins with a conversation. You share what you have in mind, we refine the direction, materials, and details with you, and pricing is confirmed before the piece moves forward.
How long does custom jewelry take?
Timing varies by design, materials, stone sourcing, and complexity. We will discuss the expected timeline before you commit to the project.
Engraving
Which pieces can be engraved?
Pieces marked as engravable are the best candidates, though other designs may also allow engraving depending on available surface area. Contact us before ordering if engraving is important to your purchase.
What can I have engraved?
Depending on the piece, options may include initials, names, dates, short words, meaningful phrases, or other simple personal details.
Is engraving included in the listed price?
No. Custom engraving is priced separately based on the piece, placement, lettering, and complexity.
Orders & Shipping
Where do you ship?
Current shipping information and available destinations are listed on our Shipping page.
Is jewelry insured during shipping?
Shipping protection depends on the service selected for the order. Full details will be reflected in our Shipping policy as our carrier setup is finalized.
Will I receive tracking?
Yes. Once an order ships, tracking information will be provided using the contact information associated with the order.
Do higher-value orders require a signature?
Signature requirements may apply depending on order value and shipping method. Those details will be outlined in the Shipping policy.
Returns & Special Orders
Can I return a piece?
Return eligibility depends on the type of item purchased. Please review the current Returns policy before placing your order.
Are custom or engraved pieces returnable?
Personalized, engraved, altered, or custom-made pieces may not be eligible for return because they were created or modified specifically for you. Final terms will be listed in the Returns policy.
What if I have a question before ordering?
Please reach out. We would rather answer a question before an order than leave you uncertain about sizing, materials, stones, customization, or fit.
Still wondering?
Ask us directly.
Some questions are easier to answer personally. We are happy to help before you choose a piece.